Microsoft announced at WPC Skype Operations Framework.
What is Skype Operations Framework (SOF)?
The Skype Operations Framework (SOF) is a comprehensive guide and toolset for implementing and managing a reliable, cost-effective communications service based on Skype for Business. It covers the entire customer lifecycle, including planning, deployment, adoption, and operations. It is a multi-faceted approach to the successful deployment of Skype for Business, incorporating four key elements that have customer success firmly at the center.
- The SOF framework provides a standardized approach to successfully plan, deliver and operate Skype for Business by incorporating practical guidance, tools, assets and recommended practices.
- The SOF readiness via Skype Academy provides targeted training to educate customers and partners on Skype for Business products, services and best practices, while providing theoretical training along with internship and guided deployment opportunities to apply learnings to real-world customer engagements.
- SOF provides the foundation for customers and partners to accelerate their Skype for Business Online journey. We are providing the delivery methodology in SOF to guide customers and partners on when and how to use the tools and assets. This is a major benefit for many who in the past have had to work out how to navigate the deployment journey on their own, investing significant time and effort to develop their own delivery methodology from the ground up. Customers and Partners can now build their own delivery capabilities using the SOF delivery methodology as the foundation.
In addition, FastTrack is the customer success service design to help customer move to Office 365, smoothly and with confidence. It covers planning, deployment and adoption aspects of the customer lifecycle. FastTrack best practices, tools, and resources associated with Skype for Business are based on SOF. SOF extends FastTrack with guidance for ongoing operational management, and provides additional Skype-specific details for planning and deployment. All Office 365 customers should utilize FastTrack for planning, deployment, and adoption, and should follow SOF throughout the lifecycle of Skype for Business deployments. In addition, customers should consider using partner managed service offerings built on SOF for elements not covered by FastTrack, including ongoing operations, and, when needed, other workload specific activities.
You can check all the information about SOF at the official page.